Frequently Asked Questions
Is this just another Pilates Kit?
Unlike basic kits, this is designed to help you actually stay consistent with simple, beginner-friendly tools that work together to support your routine.
Is the Core Essentials Kit suitable for beginners?
Yes! The Core Essentials Kit is perfect for beginners. Each piece is thoughtfully designed to be versatile and user-friendly, allowing you to start at your own pace
Where are you located?
Our head office is located in Wollongong, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I follow online workouts with it?
Absolutely! The Core Essentials Kit is fully compatible with online Pilates and yoga workouts. Its versatile design allows you to follow along with videos at your own pace, making it easy to strengthen, stretch, and recover at home, no gym required.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.