Frequently Asked Questions
What is included?
1x Pilates Reformer Machine
2x Resistance Bands
1x Battery Operated Timer (Note batteries are not included)
1x Kneeling Pad
Size:
During use: 41cm x 7cm x106cm
Storage: 41cmx 7cmx 55cm
Materials:
Polypropylene
Is the Pilates Reformer Machine suitable for beginners?
Yes! The Pilates reformer machine is absolutely suitable for beginners. It’s designed to support you with controlled movements, adjustable resistance, and guided alignment, making it easy to start at your own pace. Whether you’re new to Pilates or returning to movement, the reformer helps you build strength, confidence right from home.
Where are you located?
Our head office is located in Wollongong, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use my phone to follow online workouts?
Yes, absolutely. You can use your phone, tablet, or laptop to follow online workouts while using your reformer or other Corely Co equipment. It’s perfect for streaming YouTube, instructor led classes, or your favourite Pilates and yoga routines right from home.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.